443.841.7124 info@salonmethod.com

Cancellations and Missed Appointments

At Salon Method we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. The Salon Method team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.

As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 48 hours notice of your already scheduled appointment. Any cancellation made after the 48 hour required cancellation period will be subject to a 50% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service. The salon offers an email and text reminder for your scheduled appointments.

*Please note:  When you receive your text/email reminder you are required to reply “Yes” to confirm.  However, if you are unable to make your scheduled appointment, we ask that you call the salon to cancel and reschedule for another date.

Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This 48 hour courtesy notification enables us to schedule other clients, and in turn, maintains availability of services for you and other salon guests.

*Please note: No-shows and cancellations without a 48-hour notice will require a deposit to schedule a new appointment and hold the time slot on the stylists’ schedule.

Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment we would appreciate a courtesy call to the salon to let us know you are on your way. If by chance you are more than 15 minutes late arriving to your appointment we may ask you to reschedule due to the scheduling of other appointments.

At Salon Method we try to be as prompt and efficient with our scheduling as possible, sometimes services require more time than expected, we will try to give a courtesy call to clients when stylists are running late, but in some cases we can not foresee the issue, please be aware that each guest has different needs and in some cases the stylist might be running late.  We will try to make your stay as comfortable as possible.

Inclement Weather Policy

There are times when the weather causes the need to cancel appointments. We respect the safety of others and in these cases we do not require a 48-hour cancellation. Please be aware that the salon will be open if we are able to arrive in a safe and timely matter. If Salon Method needs to close due to inclement weather, the team will contact each client starting from the first appointment to the last and will work to accommodate the cancelled guests on another date as soon as it is possible.

Child safety

Due to the small size of our establishment and all the chemicals and tools in a salon environment, we ask that children under the age of 12 be well attended at all times by a guardian and that they remain in the reception area while not receiving services. We appreciate your understanding, as our client’s safety is our top priority! 

Deposits for Extended Appointments

A deposit of $100 is required to reserve appointments that are 2 hours or longer. (Ex: smoothing services, corrective color, Balayage, hair extensions, etc.) This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 48-hour notice is required to receive a full deposit refund.

Return Policy

Services– The Salon does not issue refunds on salon services. However, we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure we rectify the situation. Should you have any questions or concerns, please contact the salon coordinator within 7 days so we may address these concerns in a timely fashion. At that time, we will reschedule you with the stylist that performed your service initially and make any changes or adjustments indicated. Salon Method will gladly make any adjustments at no cost to you within 2 weeks of the original service.

Salon Products – Our Team strives to choose the best products to help you maintain your hairs health and style. If you find you are unhappy with a product purchase, please return it within 14 days from date of sale and we will be happy to offer an exchange. Please note that we are unable to offer refunds on products that are used and opened after the 14 days. The team at Salon Method will gladly share their knowledge on how to use any products we offer, and we appreciate your support of our small business.

Payment Types/Gratuity

Salon Method gladly accepts cash, check, Visa, and Mastercard. Gratuity may not be added to your credit card and must be as cash or check only please.

*Your Satisfaction and Salon Experience is important to us. 

The salon stylist will discuss the cost of your service before he/she begins the service. Payment for services is to be paid in full at the time of service. We appreciate your loyalty and business. We are committed to making your experience a beautiful experience! Thank you for allowing us to make your day.

The Salon Method Team